Return & Refund Policy

1. Overview

GENKO (“Genko Comic”, “we”, “us”, “our”) is a SaaS platform for creating comics, including a comic builder, AI image editor, 3D pose editor, bubble speech editor, character creator, and meme editor. We deliver a digital service with immediate access. There are no physical goods to ship or return.

By purchasing a subscription or making a payment through our authorized payment processors, you agree to this Return & Refund Policy. Please read it before completing your purchase. This policy works together with our Terms and Conditions.

2. No Refunds — All Sales Final

Because Genko Comic provides immediate, irrevocable access to digital features, credits, and AI generation capacity, we operate a no-refund / all sales final policy for all current plans. This is standard for SaaS where value is delivered instantly upon payment and consumption cannot be returned.

Is this acceptable for SaaS? Yes — provided it is clearly disclosed before purchase (as done here and at checkout), consumers agree to immediate performance of the digital service and acknowledge that they lose any statutory withdrawal right once access begins. You still retain the right to cancel future renewals at any time.

3. Payment Processors

3.1 Whop — Current Subscription Billing

All new subscriptions are billed through Whop, our authorized Merchant of Record. Whop processes cards and other payment methods, handles invoicing, tax, and subscription management. Once a Whop checkout is completed and your Genko Comic subscription is activated, that payment is final and non-refundable, even if you do not use the service during the billing period.

Whop’s own terms may apply at checkout, but Genko Comic’s no-refund rule governs your entitlement to Genko features.

3.2 MoonPay — Crypto Payments

Some plans or add-ons may be offered via MoonPay for cryptocurrency payments. Crypto asset transactions on blockchains are irreversible by design. Therefore MoonPay purchases are strictly non-refundable and non-reversible under any circumstances, including accidental transfers, price volatility, wrong network selection, or non-use.

You are responsible for ensuring the correct asset, network, and amount before confirming. If you paid via MoonPay and have a question about on-chain status, contact MoonPay support for transaction support; we cannot reverse the on-chain transfer.

3.3 LemonSqueezy — Legacy (Deprecated)

LemonSqueezy was previously our payment processor and is now deprecated for new subscriptions. It remains referenced here solely for legacy subscribers whose active plans still renew through LemonSqueezy. For those legacy plans, the same no-refund principle applies: once a billing period starts, that period’s payment is final.

If you are on LemonSqueezy and wish to change provider, please cancel your legacy plan prior to renewal and re-subscribe via Whop. Contact support@genkomik.com for migration help.

4. What Is Not Refundable

Without limitation, the following are non-refundable:

• Monthly or annual subscription fees after activation or renewal, whether billed via Whop, LemonSqueezy, or MoonPay
• Consumed, partially consumed, or unused AI credits
• AI image/video generations, character sheets, and 3D pose editor exports
• Fees for a period where you did not log in or use features
• Discounted, promotional, or grandfathered plans and early-bird pricing
• Any crypto asset payment processed via MoonPay, regardless of use

5. Cancellations — Stop Future Billing

You may cancel your subscription at any time. Cancellation stops future renewals — it does not generate a refund for the current period.

• Whop: Manage or cancel from the Whop customer portal linked in your purchase email/receipt or from your Genko account billing page.
• LemonSqueezy (legacy): Cancel from the LemonSqueezy customer portal or contact support.
• MoonPay (crypto): Crypto payments are typically one-time purchases; if you have a recurring crypto subscription, disable auto-renewal before the next charge date.

After cancellation, you retain access to paid features until the end of the current paid period. No prorated refunds or credits are issued for mid-cycle cancellations, downgrades, or account deletion.

6. Exceptions — Billing Errors Only

We review exceptions solely for genuine billing errors on a case-by-case basis:

• Duplicate charge for the same period
• Charge after you already cancelled before renewal
• Fraudulent charge on your payment method

This does not include: change of mind, failure to cancel before renewal, non-use, or dissatisfaction with AI outputs. To report a billing error, contact us within 7 days of the charge at support@genkomik.com with your account email, receipt/transaction ID, processor (Whop / MoonPay / LemonSqueezy), and a description of the error. If approved, refunds are issued to the original payment method (except MoonPay on-chain crypto transfers, which cannot be refunded on-chain and may only be resolved as service credit at our discretion, if applicable). Allow 5–10 business days for card processors to post.

7. Chargebacks & Disputes

Please contact us first before filing a chargeback or dispute with your bank or card issuer — we aim to resolve billing errors quickly. Unjustified chargebacks for valid, non-refundable charges may result in suspension or termination of your account under our Terms and Conditions until the matter is resolved with the relevant processor (Whop/LemonSqueezy).

8. Consumer Rights & Digital Content

Nothing in this policy excludes rights you may have under applicable consumer law that cannot be waived by contract. For EU/UK consumers, by purchasing digital content/services with immediate delivery you request immediate performance and acknowledge that you lose the 14-day right of withdrawal once performance has begun (e.g., subscription activated, credits issued). Where required by law, you expressly consent to this at checkout.

If you are a consumer with a mandatory legal right to a refund, please contact us and we will comply with that obligation.

9. How to Manage Your Subscription

• Check your next billing date and plan at /pricing or your account billing page
• Use the customer portal link in your Whop or LemonSqueezy receipt to update payment method, view invoices, or cancel
• To avoid renewal charges, cancel at least 24 hours before the renewal date

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a new “Last updated” date and, where appropriate, communicated via email or in-app notice. Your continued use after changes constitutes acceptance.

11. Contact Us

Questions about refunds, cancellations, or billing?